Automation in Emergency Medicine & Urgent Care

SmartContact

SmartContact™ is Auscura's flagship product, designed to automate feedback, follow-up, analytics, and care planning. This innovative solution allows teams to deliver safer, faster, and more personalized care. With over 25 million encounters, its AI-driven platform streamlines workflows, enhances quality, and increases satisfaction for emergency departments and urgent care centers in the U.S. and Australia.

Features

Patient Intake

Patients securely submit visit reason, history, medications, allergies, and symptoms via a triage automation.

Issues Discovery

Post-visit surveys automatically identify patient concerns and satisfaction trends, enabling early intervention.

Automated Follow-Up

AI generates personalized responses in multiple languages to improve patient outcomes and overall satisfaction.

Performance Insights

Automated reports summarize staff performance, triage accuracy, and metrics supporting improvement.

Care Plan Access

Physicians access care plans for complex patients and collaborate with care teams to ensure coordinated treatment.

Staff Recognition

Automatically captures and shares positive patient feedback to boost staff morale and support staff retention rates.

Modules

Efficient, Consistent Patient Intake

While waiting, patients can securely share their reason for visit, medical history, current medications, allergies, and relevant symptoms through SmartContact's automated triage interface. This system uses AI-driven summarization and structured data capture to create a concise clinical overview for the care team.
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Patient Engagement Animation

Post-Encounter Engagement

Automated, multilingual outreach assesses patient wellbeing and service experience in real time, ensuring individuals feel heard and supported throughout their care journey. The system captures and distributes positive feedback to clinical leaders, reinforcing staff engagement, strengthening morale, and supporting long-term workforce retention.

Outcome-Focused Analytics

Dashboards designed for physicians, medical directors, and administrators facilitate data-driven decision-making at both operational and strategic levels. These automated reports provide summaries of department demographics, trends in staff performance, and patient feedback. They also deliver daily shift updates and monthly performance metrics to support ongoing quality improvement initiatives.
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Performance Reports Animation

Automated Case Management

SmartContact's automated case management system provides ongoing support for frequent visitors and patients with complex conditions between appointments. Physicians can access long-term care plans, risk profiles, and previous usage patterns. This enables coordinated collaboration with care teams to align treatment strategies and reduce unnecessary hospital admissions.

Partners

Founder

Tom Scaletta, MD MAAEM
Founder and CEO, Auscura

Interview

At Auscura, we leverage automation and artificial intelligence to help healthcare organizations deliver reliable, affordable, and enjoyable care. By improving Quality, reducing resource Utilization, boosting Efficiency, increasing Satisfaction, and strengthening Teamwork, we advance the core goals of value-based care. QUEST represents these essential components of excellence in modern healthcare.

As a board-certified emergency physician specializing in clinical informatics, I developed SmartContact to address operational gaps that affect both patients and healthcare leaders. The platform helps organizations deliver reliable clinical performance, sustainable costs, and better care experiences for patients and staff alike.