Automation in Emergency Medicine & Urgent Care

SmartContact

SmartContact™ is Auscura’s flagship platform designed to automate feedback, follow-up, analytics, and care planning. It enables teams to deliver safer, faster, and more personalized care. With more than 25 million encounters, its AI-driven system streamlines workflows, improves quality, and increases satisfaction across emergency departments and urgent care centers in the U.S. and Australia.

Features

Automated Intake

Issues Identification

AI-Driven Follow-Up

Performance Insights

Care Plan Creation

Workforce Recognition

Modules

Efficient Patient Onboarding

Upon arrival, patients can securely share their reason for visit, medical history, current medications, allergies, and symptoms through SmartContact's automated triage interface. This system uses AI-driven summarization and structured data capture to create a concise clinical overview for the care team.
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Patient Engagement Animation

Post-Encounter Engagement

Automated, multilingual outreach assesses patient wellbeing and service experience in real time, ensuring individuals feel heard and supported throughout their care journey. The system captures and distributes positive feedback to clinical leaders, reinforcing staff engagement, strengthening morale, and supporting long-term workforce retention.

Outcome-Focused Analytics

Dashboards designed for physicians, medical directors, and administrators facilitate data-driven decision-making at both operational and strategic levels. These automated reports provide summaries of department demographics, trends in staff performance, and patient feedback. They also deliver daily shift updates and monthly performance metrics to support ongoing quality improvement initiatives.
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Performance Reports Animation

Automated Case Management

SmartContact's automated case management system provides ongoing support for frequent visitors and patients with complex conditions between appointments. Physicians can access long-term care plans, risk profiles, and previous usage patterns. This enables coordinated collaboration with care teams to align treatment strategies and reduce unnecessary hospital admissions.

Founder's Message

Tom Scaletta, MD MAAEM
Founder and CEO, Auscura

Interview

At Auscura, we leverage automation and artificial intelligence to help healthcare organizations deliver reliable, affordable, and enjoyable care. By improving Quality, reducing resource Utilization, boosting Efficiency, increasing Satisfaction, and strengthening Teamwork, we advance the core goals of value-based care. QUEST represents these essential components of excellence in modern healthcare.

As a board-certified emergency physician specializing in clinical informatics, I developed SmartContact to address operational gaps that affect both patients and healthcare leaders. The platform helps organizations deliver reliable clinical performance, sustainable costs, and better care experiences for patients and staff alike.