Automating Emergency Medicine and Urgent Care
Auscura is a healthcare technology company that leverages automation and AI to streamline workflows, enhance the patient experience, and improve outcomes without disrupting clinical operations.
SmartContact
SmartContact™ is Auscura’s flagship platform that automates feedback, follow-up, analytics, and care planning. It enables teams to deliver safer, faster, and more personalized care. With more than 31 million encounters, its AI-driven system streamlines workflows, improves quality, and increases satisfaction across emergency departments and urgent care centers in the US, Australia, and the UK.
Measurable ROI
Estimated annual savings for a 60K-visit ED. Click a tile to see how.
Quality
$300K
Utilization
$300K
Efficiency
$300K
Satisfaction
$150K
Teamwork
$150K
Modules
Efficient Patient Onboarding
Patients securely provide their reason for visit, history, medications, allergies, and symptoms. AI summarizes the information into a concise clinical overview for the care team.
AI-Triage (11-min presentation)
Post-Encounter Engagement
Automated, multilingual outreach assesses patient wellbeing and experience after the visit, identifies concerns requiring attention, and shares positive feedback with clinical teams.
Wellbeing Check
(2½-min animation)
Outcome-Focused Analytics
Automated dashboards turn patient, physician, and operational data into actionable insights for clinicians and leaders—supporting continuous improvement in quality, utilization, efficiency, satisfaction, and teamwork.
Data Analytics(3-min animation)
Reducing Avoidable Admissions
Longitudinal care plans and utilization histories help clinicians coordinate care, optimize outpatient resources, and safely reduce potentially avoidable admissions and readmissions.
Admit Avoidance (2½-min animation)
Managing ED Overutilizers
SmartContact helps teams identify and manage frequent ED users through coordinated care plans, symptom monitoring, and targeted community resources—reducing avoidable ED utilization.
Overutilizer Control (3-min animation)
Founder's Message
At Auscura, we leverage automation and artificial intelligence to help healthcare organizations deliver reliable, affordable, and enjoyable care. By improving Quality, reducing resource Utilization, boosting Efficiency, increasing Satisfaction, and strengthening Teamwork, we advance the core goals of value-based care. QUEST represents these essential components of excellence in modern healthcare.
As a board-certified emergency physician specializing in clinical informatics, I developed SmartContact to address operational gaps that affect both patients and healthcare leaders. The platform helps organizations deliver reliable clinical performance, sustainable costs, and better care experiences for patients and staff alike.
Recognition
“Giving our docs feedback after each shift drives improvement.”
Pete Schubel, MD
ED Chair
“Patients love knowing our care continues after we have left the bedside.”
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Brett Wilson, MD
ED Chair
“ The setup was quick, and the team at Auscura was always very helpful.”
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Mark Pearlmutter
Senior VP
