Automation for Emergency Medicine and Urgent Care
Auscura is a healthcare technology company that leverages automation and AI to streamline workflows, enhance the patient experience, and improve outcomes without disrupting clinical operations.
SmartContact
SmartContact is Auscura's flagship product, designed to automate feedback, follow-up, analytics, and care planning. This innovative solution allows teams to deliver safer, faster, and more personalized care. With over 25 million encounters, its AI-driven platform streamlines workflows, enhances quality, and increases satisfaction for emergency departments and urgent care centers in the U.S. and Australia.
Features
Issues Discovery
Post-visit surveys automatically highlight patient concerns and satisfaction trends, allowing you to take action early.
Automated Follow-Up
Allow AI to create personalized responses in multiple languages to enhance patient outcomes and satisfaction.
Performance Insights
Provide daily shift summaries along with meaningful metrics each month to support improvement initiatives.
Monthly Reports
Automated reports provide information on department demographics, staff performance, and share positive feedback from patients.
Care Plan Access
Doctors can access care plans for complex patients and work with care teams to ensure coordinated treatment.
Staff Recognition
Automatically gathers and shares positive feedback from patients, enhancing staff morale and improving retention rates.
Modules
Efficient, Consistent Patient Intake
While waiting, patients can share their visit reason, medical history, current medications, allergies, and complete triage screening, which are then summarized using AI.
Post-Encounter Engagement
Automated, multilingual checks on patient wellbeing and service experience ensure that patients feel heard and cared for.
Performance Insights
Provide daily shift summaries along with meaningful metrics each month to support improvement initiatives.
Monthly Reports
Automated reports provide information on department demographics, staff performance, and share positive feedback from patients.
Care Plan Access
Doctors can access care plans for complex patients and work with care teams to ensure coordinated treatment.
Staff Recognition
Automatically gathers and shares positive feedback from patients, enhancing staff morale and improving retention rates.
Efficient, Consistent Patient Intake
While waiting, patients can share their visit reason, medical history, current medications, allergies, and complete triage screening, which are then summarized using AI.
Post-Encounter Engagement
Automated, multilingual checks on patient wellbeing and service experience ensure that patients feel heard and cared for.
Automatically gathers and shares positive feedback from patients, enhancing staff morale and improving retention rates.
Automatically gathers and shares positive feedback from patients, enhancing staff morale and improving retention rates.
Outcome-Focused Analytics
Dashboards designed for physicians, medical directors, and administrators facilitate more informed decision-making.
Automated Case Management
Facilitates ongoing care for frequent visitors and patients with complex conditions between their appointments.
Partners
Founder
“At Auscura, we harness automation and AI to improve quality, reduce utilization, drive efficiency, boost satisfaction, and strengthen teamwork.
As an emergency physician board‑certified in clinical informatics, I created SmartContact to close operational gaps in ways that matter to both patients and healthcare leaders, enabling organizations to achieve better outcomes and lasting patient loyalty.”
Tom Scaletta, MD FAAEM MAAEM
Founder, Auscura
As an emergency physician board‑certified in clinical informatics, I created SmartContact to close operational gaps in ways that matter to both patients and healthcare leaders, enabling organizations to achieve better outcomes and lasting patient loyalty.”
Tom Scaletta, MD FAAEM MAAEM
Founder, Auscura
Recognition
“Giving our docs feedback after each shift drives improvement.”
Pete Schubel, MD
ED Chair
“Patients love knowing our care continues after we have left the bedside.”
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Brett Wilson, MD
ED Chair
“ The setup was quick, and the team at Auscura was always very helpful.”
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Mark Pearlmutter
Senior VP