Smarter Workflows
Better Outcomes
SmartContact automates feedback, follow-up, analytics, and care planning, enabling teams to deliver safer, faster, and more personalized care. With over 25 million encounters, its AI-driven platform streamlines workflows, enhances quality, and increases satisfaction for EDs and urgent care centers in the U.S. and Australia.
— Faster, more accurate registration and triage
— Multilingual communication
— Personalized follow-up care
— Simplified intake processes
— Enhanced patient communication
— Recognition through compliments
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Faster, more accurate registration
Clear follow-up care
Multilingual support
— Access patient-reported history
— Improved triage precision
— Monthly performance feedback
Faster, more accurate registration
Clear follow-up care
Multilingual support
— Comprehensive analytics
— Targeted coaching insights
— Reduced avoidable admissions
Faster, more accurate registration
Clear follow-up care
Multilingual support
— Seamless EMR integration
— Secure data management
— 99% uptime
Platform Features
Issues Discovery
Post-visit surveys automatically surface patient concerns and satisfaction trends—so you can act early.
Automated Follow-Up
Enable AI to generate personalized, multilingual responses to improve outcomes and satisfy patients.
Performance Insights
Deliver daily shift summaries and meaningful metrics each month that drive improvement.
Monthly Reports
Automated reports relay department demographics, staff performance, and distribute patient praise.
Care Plan Access
Physicians can view care plans for complex patients and engage with care teams to ensure coordinated care.
Staff Recognition
Automatically collects and shares positive patient feedback—boosting morale and retention.
Features
Patient Intake
Patients securely submit visit reason, history, medications, allergies, and symptoms via a triage automation.
Issues Discovery
Post-visit surveys automatically identify patient concerns and satisfaction trends, enabling early intervention.
Automated Follow-Up
AI generates personalized responses in multiple languages to improve patient outcomes and overall satisfaction.
Performance Insights
Automated reports summarize staff performance, triage accuracy, and metrics supporting improvement.
Care Plan Access
Physicians access care plans for complex patients and collaborate with care teams to ensure coordinated treatment.
Staff Recognition
Automatically captures and shares positive patient feedback to boost staff morale and support staff retention rates.
Designed to Support Every Role
— Faster, more accurate registration and triage
— Multilingual communication
— Personalized follow-up care
— Simplified intake processes
— Enhanced patient communication
— Recognition through compliments
Faster, more accurate registration
Clear follow-up care
Multilingual support
— Access patient-reported history
— Improved triage precision
— Monthly performance feedback
Faster, more accurate registration
Clear follow-up care
Multilingual support
— Comprehensive analytics
— Targeted coaching insights
— Reduced avoidable admissions
Faster, more accurate registration
Clear follow-up care
Multilingual support
— Seamless EMR integration
— Secure data management
— 99% uptime
Faster, more accurate registration
Clear follow-up care
