SmartContact is Auscura's flagship product and engages patients by SMS and email with a brief, customizable wellbeing and service assessment and incorporates key operations metrics. The system is designed around security, scalability, reliability, and affordability.

‍Patient Well-Being and Service Issues Monitoring and Management
‍
Checks patients the day after a visit to detect any interval worsening or aftercare gaps that could impact outcomes. Also, identifies service gaps and automates complaint resolution, leveraging AI to generate personalized responses.

Provider Performance Reports
‍
Provides monthly metrics, including productivity, admission rates, room turnaround, patient satisfaction, advanced radiology utilization, and opioid/antibiotic prescribing rates.

Care Coordination
‍
Streamlines case manager workflows to design care plans and teams for frequent visitors, aiming to reduce unnecessary visits.
‍
Staff Recognition
‍
Communicates patient compliments to staff, fostering morale by reinforcing the value of their contributions.

Immediate ROI: Achieve instant return on investment from day one 

Multi-lingual: Bidirectional translation in any language.

Rapid Deployment: Fully implemented and operational within one week      

Support: Includes user training and dedicated customer support Integration:

IT Compatibility:  Data extraction from any EMR system configured within hours

Installations: Forty sites in the US and Australia and rapidly increasing post-Covid

Settings: Emergency departments, specialist clinics, urgent care centers, and home health

No Upfront Fee: Fully customized instance with zero initial investment

Trial Period: Test the product before committing to subscribe

Monthly Subscription: Volume-based, and averages $2,000 per site

Commitment: No penalties for discontinuation   

Staffing: No additional personnel required for operation

Support: Includes user training and dedicated customer support