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BrochureSmartContact addresses critical healthcare challenges, delivering measurable ROI through improved patient throughput, enhanced performance metrics, admission avoidance, and streamlined operations. The platform is implemented in emergency departments, primary care offices, specialty clinics, home health agencies, and urgent care centers across the United States and Australia.
Pre-Encounter
Automated Patient History
A multi-lingual, automated system accessed via QR code or SMS enables patients to self-report symptoms upon arrival, maximizing waiting time efficiency and expediting clinical documentation.
Augmented Triage
Patient-provided data augments triage, enabling more precise differentiation between higher-risk and lower-risk ESI 3 cases, and invites patients to report status changes.
Care Plan Access
Provides physicians access to personalized care plans for medically complex patients and frequent emergency department users, promoting consistent treatment and improved outcomes.
A multi-lingual, automated system accessed via QR code or SMS enables patients to self-report symptoms upon arrival, maximizing waiting time efficiency and expediting clinical documentation.
Augmented Triage
Patient-provided data augments triage, enabling more precise differentiation between higher-risk and lower-risk ESI 3 cases, and invites patients to report status changes.
Care Plan Access
Provides physicians access to personalized care plans for medically complex patients and frequent emergency department users, promoting consistent treatment and improved outcomes.
Post-Encounter
Issues Discovery
Post-visit surveys promptly identify patient well-being and service concerns, enabling staff to proactively address issues, improving satisfaction, and mitigating malpractice risk by addressing problems before they escalate.
Issues Resolution
A trained AI model generates culturally sensitive responses to patient feedback and aftercare questions in any language, enhancing efficiency and consistency of follow-up communication.
Post-visit surveys promptly identify patient well-being and service concerns, enabling staff to proactively address issues, improving satisfaction, and mitigating malpractice risk by addressing problems before they escalate.
Issues Resolution
A trained AI model generates culturally sensitive responses to patient feedback and aftercare questions in any language, enhancing efficiency and consistency of follow-up communication.
Reports & Feedback
Physician Insights
Provides physicians with shift summaries and monthly performance metrics, benchmarked against group averages to drive improvement in value-based care measures.
Executive Reporting
Delivers automated insights on service line performance and demographics, streamlines annual physician reviews based on key metrics.
Staff Recognition
Collects and shares positive patient comments with staff, boosting morale and retention by acknowledging excellent service.
Provides physicians with shift summaries and monthly performance metrics, benchmarked against group averages to drive improvement in value-based care measures.
Executive Reporting
Delivers automated insights on service line performance and demographics, streamlines annual physician reviews based on key metrics.
Staff Recognition
Collects and shares positive patient comments with staff, boosting morale and retention by acknowledging excellent service.
Case Management
Coordinated Care Management
Streamlines case manager workflows to identify frequent ED users and high-risk cases and develop personalized care plans that help reduce ED misuse.
Admissions Reduction
Identifies physicians with excessive admission rates and supports coaching to reduce avoidable hospitalizations, minimizing observation stays, readmissions, and inpatient boarding.
Streamlines case manager workflows to identify frequent ED users and high-risk cases and develop personalized care plans that help reduce ED misuse.
Admissions Reduction
Identifies physicians with excessive admission rates and supports coaching to reduce avoidable hospitalizations, minimizing observation stays, readmissions, and inpatient boarding.
Stakeholder Benefits
Patients
— Faster, more accurate triage
— Multilingual communication
— Personalized follow-up care
Nurses
— Simplified intake processes
— Enhanced patient communication
— Recognition through compliments
Doctors
— Access patient-reported history
— Improved triage precision
— Monthly performance feedback
Directors
— Comprehensive analytics
— Targeted coaching insights
— Reduced avoidable admissions
IT Techs
— Seamless EMR integration
—Secure data management
— Faster, more accurate triage
— Multilingual communication
— Personalized follow-up care
Nurses
— Simplified intake processes
— Enhanced patient communication
— Recognition through compliments
Doctors
— Access patient-reported history
— Improved triage precision
— Monthly performance feedback
Directors
— Comprehensive analytics
— Targeted coaching insights
— Reduced avoidable admissions
IT Techs
— Seamless EMR integration
—Secure data management
Pricing & Support
No Upfront Costs
— Full customization with no initial fees
Free Trial
— Pilot the system at no cost before committing
Subscription Model
— Volume-based pricing starting at $1,000 per site per month
Dedicated Support
— Comprehensive training and ongoing assistance
— Full customization with no initial fees
Free Trial
— Pilot the system at no cost before committing
Subscription Model
— Volume-based pricing starting at $1,000 per site per month
Dedicated Support
— Comprehensive training and ongoing assistance
Recognition
