CARE COORDINATION

Optimizing case manager workflows is key to reducing avoidable admissions and excessive emergency department use. Here are three effective strategies:

Collect and Share Monthly Performance Metrics
Automating performance metrics helps identify high admission and ED utilization providers, allowing for targeted interventions and improvements in care.

Automate Next-Day Patient Outreach
An automated outreach system can identify new symptoms and follow-up needs, ensuring timely interventions and enabling confident patient discharges.

Structure an ED Case Management Workflow
A structured workflow for frequent ED users ensures immediate alerts for case managers, enhancing communication and reducing unnecessary visits.

SmartContact helps healthcare organizations optimize care and improve resource allocation. Below is an IHI Poster Presentation demonstrating an impressive ROI.