HOME HEALTHCARE

SmartContact revolutionizes home health care by empowering patients to engage with their care team using mobile devices, improving health outcomes. It enables patients or authorized family members to report concerns following each visit promptly.

HH value-based care (VBP) contracts focus on three crucial performance metrics: care effectiveness(outcomes), cost (readmissions), and CAHPS scores. The HHCAHPS survey measures patient care, communication with clinicians, and the resolution of home care issues, which are interconnected. Common patient issues include pain control, supplies, follow-up, and medication management.

SmartContact incorporates advanced issues screening technology to identify and resolve problems efficiently while tracking individual staff performance. Swift resolution of complaints is key to enhancing patient outcomes, fostering loyalty, and maximizing VBP reimbursement.