Issues Screening

SmartContact™ helps healthcare systems gain valuable feedback from their outpatients. After an emergency department visit, telehealth conference, office appointment, outpatient procedure, or home health visit, patients are sent an SMS link to a brief survey that checks their wellbeing and service experience.​ This method solves wellbeing and service blind spots after episodes of care that otherwise might jeopardize patient outcomes and loyalty.

Built-in alerts notify staff of urgent issues; patient responses can be sent in under one minute. This practice facilitates timely complaint resolution, which is the key to loyalty.